Two Bugs Labs
Need a pit stop?
Write to us and a human will answer. To help us help you, include your player name, your phone model and, if you can, a screenshot.
[email protected]Frequent questions
I bought something and didn't receive it
Close and reopen the game with an internet connection: purchases are checked with the store and delivered automatically, even if the game was closed in the middle of a payment. If it still isn't there after a few minutes, write to us with the order number from your App Store or Google Play receipt.
How do I get a refund?
Payments go through Apple or Google, so refunds are requested from them: reportaproblem.apple.com for the App Store, or Google Play's refund page. When a refund is granted, what that purchase gave you is removed from your account; coins already spent are deducted from the coins you earn next.
I changed phone (or reinstalled) and my progress is gone
Your account is tied to the device you started on. Write to us with your player name and, if you still have it, the old device: we'll do our best to help.
Someone is being abusive in a chat
Tap the message and choose Report; you can also Block the player. Reports are reviewed by our moderators, who can hide messages and mute players.
My track was not approved
Every track sent to the Track Hub is reviewed before it's published. Tracks can be refused if they are too similar to an existing one, can't be raced properly, or have an inappropriate name. You can edit it and send it again.
How do I delete my account?
In the game: Settings ▸ Account ▸ Delete account. Everything is erased for good, on the device and on our server. If you can't open the game, email us with your player name. More in our privacy policy.
The game is slow, crashes or the controls feel wrong
Try closing other apps and restarting the game. Steering sensitivity and the control type (wheel, joystick or arrows) can be changed in Settings ▸ Controls. If the problem stays, write to us with your phone model and what you were doing when it happened.